Any business that stores a large number of items needs strong and reliable racks made by a reputable warehouse rack manufacturer.
You should expect your warehouse rack manufacturer to have at least these five qualities:
1. UK-based
This isn’t all about patriotism, but simply a case of practicality.
Many clothing retailers, such as Crew Clothing and Joules, are expanding their online sales operations to make up for the fall in sales suffered by almost all high street shops. This requires the acquisition of new warehouses or the expansion of existing ones. Retailers need to respond quickly to these changing shopping trends, so want warehouse racks as soon as possible. A UK manufacturer can make racks quickly and there are no long shipping delays.
You want a manufacturer who does all the processes in-house, from coating the tubular steel to welding the joints. By not outsourcing any work, racks can be made as quickly as possible with strict quality controls.
Another reason for using a good UK manufacturer is that you can visit their workplace to watch racks being fabricated. That way, you can see the quality and skill that goes into making their racks for yourself.
2. Skilled staff
Strong warehouse racks made from tubular steel are not mass-produced on production lines by unskilled or semi-skilled workers. Look for racks made by skilled metal works who bend, cut and weld lengths of steel to make premium quality durable racks.
A manufacturer also needs good engineer/designers who can develop new types of racks and other warehouse equipment.
3. Customer service
A rack manufacturer should provide excellent customer service with staff who are knowledgeable, courteous and able to quickly resolve issues.
Customer service does not stop after the warehouse racks have been delivered and installed. Racks need regularly inspected, and if any sections have been damaged, they will need replacing. The customer service team should be there to help organise the delivery of the parts needed to fix a section of racks.
4. Bespoke solutions
A warehouse rack manufacturer should have the flexibility to offer bespoke solutions. The very least you should expect is to be able to order racks in custom sizes.
Some goods are not suitable to be safely stored on standard racks. For example, sofas cannot be stacked more than one high without specialised racks.
If heavy and awkwardly shaped goods are stored, a bespoke solution may be needed. The warehouse rack manufacturer should be willing to send an engineer/designer to observe your storage requirements, then create a solution, either modifying existing racks or creating a new rack design.
5. An established and trusted name
Look for a manufacturer that has been around a while and has a good reputation, so expect to read testimonials from satisfied customers. Ideally, the manufacturer and their clients will be happy for you to visit warehouses where the racks have been installed, to see for yourself that the client is happy with the quality and service that the warehouse rack manufacturer provides.
At Steely Products, we pride ourselves on ticking these five boxes and more. To learn why we’re the preferred warehouse racks manufacturer of so many companies, why not complete our contact form below?
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